Privacy Policy

PRIVACY AND COOKIE POLICY

Entry into force: 21/11/2023

Last updated: 04 / 07 / 2026

This Privacy Policy describes how we LUXLED SRL, VAT number 13237190965, as Data Controller, collects, uses, stores and protects the personal data of users who visit and use the website https://luxled.it (hereinafter the “Site”), pursuant to Regulation (EU) 2016/679 (“GDPR”) and applicable Italian legislation.

1. Data controller

The Data Controller is:

LUXLED SRL
VAT number: 13237190965
Email: info@luxled.it

For any requests regarding the processing of personal data, you can contact the Data Controller at the email address above.

2. Types of data collected

While browsing and using the Site, the following categories of personal data may be collected:

Name and surname;
Shipping address;
Billing address;
E-mail address;
Phone number;
Tax code and/or VAT number, where required;
History of orders placed;
Payment information;
Shipping information;
Customer area access credentials (in protected form);
Browsing data (IP address, browser, device, system logs);
Cookies and similar technologies.

Payment card data are not collected or stored by LUXLED SRL, but are managed directly by the payment provider.

3. Account registration

Users can create a personal account to:

make purchases;
view order history;
manage shipping and billing addresses;
speed up subsequent purchases.

You are responsible for maintaining the confidentiality of your login credentials.

4. Purpose of the treatment

Personal data are processed for:

allow registration on the site;
manage online orders;
process payments;
ship the purchased products;
provide customer support;
manage returns, replacements and refunds;
comply with tax and accounting obligations;
prevent fraudulent activity;
improve the quality of the site and services;
send newsletters and commercial communications with the user's consent.

5. Legal basis of the processing

The processing of personal data is carried out on the basis of:

execution of the sales contract;
fulfillment of legal obligations;
consent of the interested party (newsletter and marketing);
legitimate interest of the Data Controller in site security, fraud prevention, and improvement of its services.

6. Method of treatment

The data is processed using IT and electronic tools with appropriate technical and organizational measures to protect it from unauthorized access, loss, destruction, or unlawful use.

7. E-commerce platform

The online store is developed using WooCommerce, platform integrated with WordPress.

WooCommerce manages your online store, customer accounts, orders, and shopping cart.

8. Payments

Credit card payments are handled through Mollie e PAYPAL.

Payment card information is transmitted directly to Mollie's systems via secure, encrypted connections.

LUXLED SRL does not have access to complete payment card data and does not store it in its systems.

9. Shipments

For the delivery of the purchased products, the Owner communicates to the courier BRT (Bartolini), currently the only courier in use, only the data necessary for the shipment:

name and surname;
delivery address;
telephone number;
email address (where necessary for shipping updates).

10. Website Hosting

The site is hosted at Hostinger, which provides the hosting services and infrastructure necessary for the site to function.

Hostinger may process technical data necessary to provide the service, in compliance with applicable legislation.

11. Statistical analysis services

The site uses Google Analytics to collect aggregate statistical information on site usage, in order to improve its performance and user experience.

The use of analytical cookies is governed by the Cookie Policy and, where required by law, occurs with the user's consent.

12. Newsletters and commercial communications

LUXLED SRL uses short for sending newsletters, promotional communications and commercial information.

Subscription to the newsletter is optional and occurs only with the user's prior consent.

The user can revoke consent at any time via the appropriate link in each communication or by contacting the Data Controller.

13. Communication of data

Personal data may be disclosed exclusively to those parties necessary for the provision of services, including:

Mollie (payment management);
BRT (shipping);
Hostinger (hosting);
Short (newsletter);
tax and accounting consultants;
IT service providers;
competent authorities in the cases provided for by law.

The data will not be disclosed.

14. Transfer of data to non-EU countries

Some suppliers used by the Data Controller may transfer personal data to countries located outside the European Economic Area.

In such cases, the transfer takes place in compliance with Articles 44 et seq. of the GDPR, through adequate guarantees such as Standard Contractual Clauses (SCC) approved by the European Commission or other instruments provided for by applicable legislation.

15. Data retention

Personal data will be stored:

for the entire duration of the contractual relationship;
for the period required by tax and accounting regulations (generally 10 years);
until the user cancels the account, without prejudice to legal obligations;
until consent for marketing activities is revoked;
for the time necessary to manage any disputes.

16. Rights of the interested party

The interested party may exercise the rights provided for in Articles 15-22 of the GDPR at any time, including:

right of access;
right of rectification;
right to erasure;
right to restriction of processing;
right to data portability;
right to object;
right to withdraw the consent given;
right to lodge a complaint with the Italian Data Protection Authority.

Requests can be sent to the email address info@luxled.it.

17. cookie

The site uses technical cookies necessary for the proper functioning of the online store.

Additionally, with the user's consent, analytical and marketing cookies may be used.

For more information, please refer to the site's Cookie Policy.

18. Changes to the Privacy Policy

LUXLED SRL reserves the right to update this Privacy Policy at any time.

The changes will be